Grrr. Arrgh. I signed back up with Time-Warner Cable for internet and VOIP phone this past year becauase AT&T (literally the only other game in town for me) was so horrendously bad with the customer service, and charged the same price for a lower internet speed. But TWC has its own problems, as evidenced by the past four days:
Thursday – No internet, no phone. Tried all the tricks I know, with the modem resetting and the hey hey hey. Called TWC. Was told there was an outage in my area, but no word on what it was or when it would be fixed.
Friday – Still no service. Called again. Same answer.
Saturday – Still no service. Called again. Same answer.
Sunday – Still no service, but able to at least leech some WiFi from a neighbor (thank you, unwitting benefactor of internets!). Did the online chat with a CSR at TWC’s homepage for the Rio Grande Valley. He had me reset the modem, etc. I did so, as I’ve done a dozen times since Thursday. No dice. He tells me he can’t do anything else, and I have to call the customer “service” number (my sarcastic quotes just slipped right in there. Huh). Not having any phone service, this is not feasible.
Monday (now) – Still no service. On the phone with CSR again. This guy tells me there is NO service outage, and my equipment must be faulty, because they’re getting no response from my modem. Soonest appointment for a technician: Thursday afternoon.
I have not heard my wife’s voice in a week. All work and no Alex makes Darrin something something.
1 comment so far ↓
Hello my friend. Glad the ranting never stops. I sent you an email today and wasn’t sure if you’d see it or read this first. If the latter, please do the former.
Muchas Gracias,
Bell
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