Grrr. Arrgh. I signed back up with Time-Warner Cable for internet and VOIP phone this past year becauase AT&T (literally the only other game in town for me) was so horrendously bad with the customer service, and charged the same price for a lower internet speed. But TWC has its own problems, as evidenced by the past four days:
Thursday – No internet, no phone. Tried all the tricks I know, with the modem resetting and the hey hey hey. Called TWC. Was told there was an outage in my area, but no word on what it was or when it would be fixed.
Friday – Still no service. Called again. Same answer.
Saturday – Still no service. Called again. Same answer.
Sunday – Still no service, but able to at least leech some WiFi from a neighbor (thank you, unwitting benefactor of internets!). Did the online chat with a CSR at TWC’s homepage for the Rio Grande Valley. He had me reset the modem, etc. I did so, as I’ve done a dozen times since Thursday. No dice. He tells me he can’t do anything else, and I have to call the customer “service” number (my sarcastic quotes just slipped right in there. Huh). Not having any phone service, this is not feasible.
Monday (now) – Still no service. On the phone with CSR again. This guy tells me there is NO service outage, and my equipment must be faulty, because they’re getting no response from my modem. Soonest appointment for a technician: Thursday afternoon.
I have not heard my wife’s voice in a week. All work and no Alex makes Darrin something something.
Dear Customer Service,
My flight to Buffalo (796) was canceled today due to severe weather. This is quite understandable. Afterward, while trying to make other arrangements with a Delta Direct representative (Jay, I think; he was extremely helpful) I was informed that Toronto was a possible alternate city from Atlanta. Later, unfortunately, when speaking to the international booking agents by phone, I was informed that, since Continental had booked my flight, Delta could not help me. Continental said the same thing, in reverse.
I accepted the rescheduled flight for the next day (tomorrow, 12/17). The agent who gave me a voucher said that it was good for $56 off my stay at the Comfort Inn Camp Creek hotel (which is where I am at right now). Based on this, I chose not to try for standby status on other flights leaving tonight, nor to continue pursuing changing my flight to Toronto, because I found that the rate for this hotel was only $62.
Upon arrival, sadly, the desk clerk informed me that the voucher amount did not represent a discount, but was rather the full rate I would pay for my room.
The voucher was worth $6. In exchange, I gave up any choice I might have exercised in finding other lodgings or travel.
So, here I am. After meals, etc., this will cost me about $100 (not an insignificant sum for me), plus one day with my wife, whom I do not see nearly enough as it is.
You cannot do anything about the weather, or about my living situation. You might, on the other hand, issue me a check for $56, which was what the Delta agent told me the voucher was worth in the first place.
Thank you,
Darrin Rogers
I’m not holding my breath.
